In this video, we’ll be looking at how you learn and get support. This is an important part of your experience with Membee, and realistically, there will be times where you may need our help or a few additional resources. For that very reason, we have interactive resources that will make it easy for you to get the help you need.

One area of support that you’ll frequent quite often is what we call interactive tutorials. The interactive tutorials will guide you through completing something very specific. You can access the tutorials by clicking the help icon that displays at the bottom right corner of every page. Depending on the page that you’re on, the tutorials will change and show relevant tutorials based off of your current page. For example, on this “my settings” page that I’m viewing, all tutorials are related to what you can do within your settings or any administrative settings.

For example, if I click “Manage Your Signature,” we’ll start off with a quick overview of this tutorial. When I click “Get Started,” you can see that it’ll start taking me through the steps. As I follow the steps here, it will give me detailed descriptions of what I can do and how I can configure the settings to what I need. When I click save here, I’m now all done with my tutorial. I can click “finish” and continue to make any changes that I need to. In the case that you want to revisit a tutorial or do them again, you can click that help icon at the bottom right and just click it again to start it back up.

Going back into my settings, another level of guidance that you can take advantage of is called checklists. Checklists help you learn about a general concept by grouping together those interactive tours. For example, on this “my settings” page, there’s a checklist called “Make Membee Yours.” This is a general concept so I can complete all of these interactive tours to get a good idea of how I can configure Membee and make it my own.

You can see that some of these tutorials have already been completed, so they are already checked off, but you can select them to follow the tutorial again if you need to. In this case, we’re going to click the “Set your Avatar” tutorial. Again, I’m seeing an overview of what this interactive tutorial will talk about. When I click “Get Started,” I can proceed to follow the steps. In here, I can adjust what I need to, and when I’m done, I can click “next” to continue and it will complete the full tutorial. Since that’s all done, the next tutorial in the checklist will appear so I can keep going and continue with all the tutorials to learn more and complete the full checklist. If you ever want to leave a tutorial, you can always click the exit link here. Again, if you ever need to start it back up, you can always click the checklist or the help icon to always start up the next tutorial.

Another feature that is quite helpful in the help icon is the ability to access live chat by clicking the chat icon within the help. This will display the chat messaging window. If you access it within our chat hours, it will get you connected with a real Client Services team member to help you with your quick questions and provide some quick solutions. If accessed outside of our chat hours, you can leave us a message, which will open a new ticket with us.

A quick tip for keeping Membee interactive and also user-friendly is that you can move this question mark icon if it’s ever in your way and move it to a spot where you might find works best for what you’re viewing or what makes sense for you. You can always just click and drag it wherever you want it to be.

For all other support assistance, you can always access our help from the Hive by clicking the question mark icon at the top to the left of your profile icon. This will open the knowledge base with all the “good honey” in the hive, such as in-depth resources, additional documentation, and so much more.

In here, you will find videos that help guide you through certain concepts or topics. You’ll also find articles that provide more detailed information for any configuration and steps on how to access the respective interactive tutorial, just like we saw earlier. You can also stay up to date with the announcements and release notes and even the latest buzz, which is pretty much our most frequent blog posts. Within the help from the Hive, you can always click this help button at the top, which will allow you to submit and ask a question. This form will open a ticket for you so you can always send in your inquiry and we’ll respond back within an email.

In summary, with a combination of all of the help resources that we covered, our support is here to help and make your experience with Membee that much better. By doing so, you can focus on what matters the most, which is your members. Hopefully, this helps visualize what resources are available to you. Thanks for watching.