Meet Buzz!

A chatbot that’s here to help whenever you need it. Here’s a little more about Buzz:

  • Buzz is designed from the ground up to support end users

  • Buzz has been trained on more than 1,000 pages of content from Membee’s support site, including the transcripts of our “how-to” videos

  • Buzz is accessible 24x7x365

  • Buzz is FREE and included in your subscription

  • Buzz is really good at learning on its own but all responses are reviewed by Membee staff to ensure it is better tomorrow than it is today

Live Human Chat is Still Available!

Not to worry, nothing or no one is going away! We are adding support resources, not subtracting them.

Our existing Membee support, emailing & live chat continue to be offered, and there are no plans to change that.

What Fellow Users Have To Say

A swarm of Membee users participated in the beta testing of Buzz for months and actively used it for their day-to-day questions.

My experience has been very positive. I needed help with an issue involving ‘card vault’ on a weekend and Buzz resolved it for me. We recently switched from the use of PayPal as our payment gateway to Stripe. I used Buzz to help make that conversion and it worked brilliantly. It precisely told me where in Membee Admin to go and the actions I needed to take at each location.

Edward, UM Retirees Association (UMRA)

The chat bot search provided answers much quicker than searching the help documents. I appreciate the transcript of the chat. I’m also happy that I could copy the text from the chat to share.

Deborah, Calgary Horticultural Society

Gave me exactly the info I was looking for – two ways to find the information. Buzz gave me detailed information on how to resolve my member inquiry

Rebecca, Grimsby Chamber of Commerce

Advantages of Buzz

Smarter, Deeper Search

Buzz goes beyond simple keyword matching to understand the context of your question, making it easier to find the right information, even if you use different terminology.

Concise Answers

You’ll get a concise response to your question along with a summary, accompanied by direct links to the detailed articles and videos for further reading.

Support on Your Schedule

Buzz is available as an agent in chat 24/7/365, so you can get immediate answers to common questions at any time.

Real Human Support is Still Here!

Regular human support is available through live chat during our chat hours and within our regular business hours, so you’re never left stranded. You can even chat with us about Buzz and how it’s doing!

Your Feedback is Crucial

After every interaction, you’ll be able to rate Buzz’s response. This feedback loop is essential as it allows our team to identify and correct any wrong or vague information, ensuring the content is always up-to-date and accurate. This also frees up our support staff to focus on more challenging and complex issues.

Beta Tested by Membee Users

Began September 29, 2025

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How Has Buzz Been Doing?

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A Little Secret…

To ensure Buzz was ready for its prime time, it has quietly been assisting our client services team for the past 10 weeks.

When you asked a question in live chat, we turned and asked your question to Buzz.  We then reviewed the response and 90% of the time, we shared Buzz’s response with you.

Every Chat is Reviewed

  • Our client services team reviews every chat that goes through Buzz. That’s right! Every. Single. Chat.

  • Supporting documentation is updated as needed

  • Buzz is retrained after every update

  • The more conversations with Buzz, the better Buzz gets

Buzz is Continuously Improving

Every chat with Buzz goes through an improvement cycle so that Buzz can be better tomorrow than it was today!

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How To Access Buzz

Buzz will be available to everyone in your organization who has a login to Membee.

To start a chat with Buzz, simply follow these steps:

1) Click Membee’s Help Icon

Typically located in the lower right-hand corner of your screen, click the help icon

Click image to enlarge

2) Click the Chat Tab

Located in the bottom right, select the “Chat” tab

3) Enter Your Information

Your information will be autofilled so it is linked to your account, ensuring your chat is saved in your ticket history.

4) Ask Your Question!

Context matters whether you’re chatting with us or to Buzz, so use these best practices

  • Explain your situation

  • Use full sentences

  • The more detailed you are, the better Buzz can be at understanding your question and providing you with an accurate response

5) Rate The Response

Tell us how Buzz did – good or bad!

If Buzz wasn’t helpful, you’ll have the opportunity to connect with our team!

We monitor all the responses and feedback. We’re most interested in learning from any failures, so the more detail you provide in the comment box, the better chance we have at improving Buzz’s response in the future!

6) Done & Repeat!

There are no limitations on when you can chat with Buzz. Even if it’s the weekend, evening, or in the middle of the night, Buzz is there to help.

Got a question?

We’re here to help! Simply send us an inquiry or email us at support@membee.com