Supporting Documents

If you’re a Membee user and you’re having trouble logging into Membee, you’re in the right place!

There are a few different reasons why you may not be able to log in and we’ve put together a list of troubleshooting steps for you to follow below.

Clear Your Browser’s Cache

Here are links to instructions on how to clear your browser’s cache in the most common browsers. Note that the links will take you to documentation provided by the browser company.

Chrome

Clear cache & cookies

Firefox

How to clear the Firefox cache

Edge

How to clear browser cache and cookies

Safari

Clear the history, cache, and cookies from Safari on your iPhone, iPad, or iPod touch

Check the URL

It will be important that you visit the correct Membee URL to log into your copy of Membee.

Here are a few things to check

• Make sure that you’re going directly to your Membee URL (for example, https://1234.membee.com)
• It’s possible that your browser is auto-filling the URL but is remembering old query string information (ie. the information that comes after https://1234.membee.com). This should be an option when you clear your browser’s cache. You can visit the section above titled Clear Your Browser’s Cache for more information!
• Make sure there are no typos in the Membee URL you’ve entered

Once you’ve confirmed that you’re using the correct Membee URL, make sure that any shortcuts or bookmarks in your browser are updated.

Incorrect Password

It’s possible that the password being entered is incorrect. First, it will be important to check the following:

• Note that passwords are case sensitive. You may be entered a lowercase letter when your password was setup with the letter in uppercase
• Make sure that caps lock isn’t on
• Confirm that there are no typos

You can reset your password at any time and here are the steps:

1. Go to your Membee URL
2. Click Forgot your password? on the login form
3. Enter in the email address for your Membee subscription (this is the email you use to login to Membee) and click Submit
4. Open the email you receive. Make sure to check your Junk/Spam folder if you don’t see it in your Inbox
5. Go to the URL in the email
6. Enter your new password and click Update
7. Click Click here to continue to Membee to access Membee

You’re Not A Subscriber

In order to access Membee, you must be added as a user subscriber.

To check if you’re a subscriber, have another Membee user complete the following steps:

See a List of User Subscriptions & Edit User Information

If you’re not set up as a subscriber, you can be added. Here are the steps that another Membee user can take:

Add a New Subscriber

Need Additional Help?

If you’re unable to log into Membee after reviewing the troubleshooting information above, please email support@membee.com right away so that we can help!